Rechargd.com is reader supported. We may collect a share of sales or other compensation from the links on this page. As an Amazon Associate, we earn from qualifying purchases.
We’ve all been there: you’re ready to enjoy your favorite tunes or dive into a podcast, but when you put your AirPods in, there’s no sound. Don’t worry, you’re not alone, and there’s usually a simple solution. In this article, we’ll explore some common troubleshooting steps to help you get your AirPods working again in no time.
Ensure your AirPods are charged, connected, and within range. Check the Bluetooth settings, audio output, and volume level on your device. Clean the AirPods’ speaker grills and inspect for debris. If no sound persists, reset your AirPods and reconnect.
Why Aren’t My AirPods Playing Sound?
First, let’s try to understand the root cause of the problem. There could be several reasons why your AirPods are connected but not playing sound. Some of the most common issues include:
- Low battery
- Dirty or obstructed speaker grills
- Bluetooth connectivity issues
- Software glitches
Now that we have a general idea of what might be causing the problem, let’s dive into some potential solutions.
Is the Battery Level Too Low?
In my experience, the most common reason for AirPods not producing sound is low battery life. Even if your AirPods case is fully charged, individual AirPods might not have enough juice to function properly.
To check the battery level of your AirPods:
- Open the lid of your AirPods case and hold it near your iPhone or iPad.
- A pop-up should appear on your device’s screen, displaying the battery levels of both the case and the AirPods.
If the battery level of either AirPod is low, give them some time to charge before trying again. If that doesn’t solve the problem, keep reading for more troubleshooting tips.
Are the Speaker Grills Dirty or Obstructed?
Believe it or not, even a small amount of dirt, lint, or earwax can obstruct your AirPods’ speaker grills, preventing sound from coming through. To inspect and clean your AirPods, follow these steps:
- Take a close look at the speaker grills on each AirPod. If you see any debris or buildup, proceed to the next step.
- Use a soft, dry, lint-free cloth to gently clean the speaker grills. Avoid using any liquids or solvents, as these can damage your AirPods.
- If the debris is difficult to remove, you can try using a soft-bristled brush (like a toothbrush) to gently dislodge it. Remember to be gentle and avoid pushing debris further into the speaker grill.
After cleaning your AirPods, put them back in your ears and see if the sound has returned. If not, let’s move on to troubleshooting Bluetooth connectivity.
Is There a Bluetooth Connectivity Issue?
Sometimes, the issue isn’t with your AirPods themselves but with the Bluetooth connection between your AirPods and your device. To troubleshoot Bluetooth connectivity:
- Make sure your AirPods are within range of your device (typically about 33 feet or 10 meters).
- Check if there are any obstacles or sources of interference between your AirPods and your device, such as walls, furniture, or other electronic devices. If so, try moving to a different location or removing the obstacles.
- Turn off Bluetooth on your device, wait for a few seconds, and then turn it back on. This can help reset the connection.
- If your AirPods still aren’t playing sound, try unpairing and then re-pairing them with your device.
To unpair and re-pair your AirPods:
- Go to Settings > Bluetooth on your device.
- Find your AirPods in the list of devices, and tap the “i” icon next to them.
- Tap “Forget This Device” to unpair your AirPods.
- Put your AirPods back in their case and close the lid. Wait for about 30 seconds before opening the lid again.
- With the lid open, hold the AirPods case close to your device. A setup animation should appear on your device’s screen.
- Follow the on-screen instructions to re-pair your AirPods.
After re-pairing your AirPods, test them to see if the sound has returned. If not, we’ll continue with additional troubleshooting.
Could It Be a Software Glitch?
Occasionally, software glitches can cause problems with your AirPods’ sound. In these cases, it’s helpful to try resetting your device and updating its software, as well as resetting your AirPods.
To reset your device:
- Power off your device by pressing and holding the power button (or the power button and volume down button on some devices) until the “slide to power off” slider appears.
- Slide the slider to power off your device.
- Wait for a few seconds, then press and hold the power button again to turn your device back on.
To update your device’s software:
- Go to Settings > General > Software Update on your iPhone or iPad (or Settings > System > Software Update on a Mac).
- If an update is available, follow the on-screen instructions to download and install it.
To reset your AirPods:
- Place both AirPods in their case and close the lid. Wait for about 30 seconds.
- Open the lid, and press and hold the button on the back of the case until the LED light on the front starts flashing amber (this usually takes about 15 seconds).
- Release the button, close the lid, and wait for another 30 seconds.
- Re-pair your AirPods with your device, as described earlier in this article.
Once you’ve reset your device and AirPods and updated your device’s software, try using your AirPods again to see if the sound issue is resolved.
Turning Off Nearby Devices
Sometimes, having too many Bluetooth devices active in close proximity can lead to interference that affects your AirPods’ connection and sound quality. To minimize this risk, try turning off other Bluetooth-enabled devices in the area, such as phones, headphones, speakers, mice, or keyboards. If you’re unable to power them off, you can also “forget” these devices on your iPhone by following these steps:
- Go to Settings > Bluetooth.
- Tap the “i” icon next to the device you want to forget.
- Select “Forget This Device.”
By eliminating potential sources of interference, you may be able to resolve any sound issues with your AirPods.
Cleaning AirPods and Charging Ports
Dirt, debris, and earwax can accumulate on your AirPods over time, affecting both sound quality and charging efficiency. To keep your AirPods and their charging ports clean, follow these steps:
- Gently wipe the metal ring at the bottom of your AirPods with a Q-tip.
- Open the charging case and clean out the charging ports, making sure to reach the bottom.
If necessary, you can dampen the Q-tip with a little isopropyl alcohol for a deeper clean. Apple has confirmed that using isopropyl alcohol is safe for your AirPods. While cleaning, also check the speakers of your AirPods for any buildup of dirt or earwax, and clean them as needed.
Turning Off Automatic Ear Detection
AirPods have a built-in feature called Automatic Ear Detection that senses when they’re in your ears and starts playing audio accordingly. While this feature is generally useful, it can sometimes cause issues with sound playback. To disable Automatic Ear Detection, follow these steps:
- Go to Settings > Bluetooth.
- Tap the “i” icon next to your AirPods.
- Scroll down and toggle off “Automatic Ear Detection.”
Keep in mind that after disabling this feature, your AirPods will continue playing audio even when you remove them from your ears. You can always toggle the feature back on once you’ve resolved your sound issue.
Charging Your AirPods
Low battery levels in your AirPods can lead to sound issues and reduced functionality. To avoid these problems, make sure your AirPods are fully charged before use. AirPods can typically charge from nearly empty to full in under an hour. Keeping your AirPods charged not only ensures better sound quality but also helps maintain their overall battery life and performance.
By addressing these additional factors, you can further improve your article and provide an even more comprehensive and helpful resource for users experiencing issues with their AirPods.
What If None of These Solutions Work?
If you’ve tried all the troubleshooting steps in this article and your AirPods are still not playing sound, it’s possible that they’re experiencing a hardware issue. In this case, your best option is to contact Apple Support or visit an Apple Store to have your AirPods inspected and potentially serviced or replaced.
Remember, it’s always a good idea to keep your devices and accessories clean and updated to prevent issues like this from occurring. And when you encounter problems, don’t panic – most of the time, a little troubleshooting is all it takes to get things working again.
In conclusion, when your AirPods are connected but not playing sound, start by checking the battery level, cleaning the speaker grills, troubleshooting Bluetooth connectivity, and resetting your device and AirPods. If none of these solutions work, reach out to Apple Support for further assistance. With a little patience and persistence, you’ll be back to enjoying your favorite music and podcasts in no time.
- Apple Support: How to clean your AirPods, AirPods Pro, AirPods Max, and EarPods URL: https://support.apple.com/en-us/HT208729
- Apple Support: If your AirPods won’t connect URL: https://support.apple.com/en-us/HT207010